You do not want to threaten a law suit either. If you threaten a law suit you will learn quickly that you will soon find that you will get very little cooperation.
You must also be reasonable in what you expect. If you don't like the way something is being handled, you should immediately tell the dealer and he'll pass the information along on your behalf.
Don't ever tell the dealer flat out that you have had your problem from the first day. Instead you should simply let the facts speak for themselves.
You should also avoid making any comparisons between American and foreign made cars because it doesn't really apply.
If a dealer tells you that your car has a particular characteristic he's probably telling you the truth as all cars have specific characters of their own. You should know this.
If you have a problem that the dealer can't duplicate it would be wise for you to work with them on explaining the exact conditions when it happens. It helps if you keep a note book and write down the date, time, temp outside, how long you have been driving the car, how many miles you have driven that day, etc. on the record.
It is possible that the dealer you are working with is actually a bad dealer. You can always see if another one in the area will help you out instead. But you need to keep in mind that non-selling dealers are very reluctant to take on other dealers problem cases.
You need to know that if you feel that you should get something, you have a better chance of getting get if you remain civil and make your point in a rational and logical way.
If the dealer does a good job helping you, be civil enough to send a note of thanks to them. This way, you will be remembered the next time you are in need of a vehicle and treated even better.
What Documents do I Need? The most important documents that you should have if you want to prove a Lemon Law or a Breach of Warranty Case are the repair orders that you are given immediately after your vehicle has been in for a repair. Each time you take your vehicle in for repair you should make sure that all of the information that is contained on these documents is correct.
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